Hi there. 150 from a. But. Account - Cable. The wall box may be branded with the logos of an old cable TV company (not VM). You will need to use VM supplied coax cables from the. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Plug into the wall socket. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. How can we - 5041171 Options. Hi @bingoman000. Moved to a new flat on 01/12/22. Virgin Media; My Virgin Media; Shop; Help;. We have the quickstart pack but sadly cannot get broadband set up and working. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. on 27-01-2023 17:22. Hello sophieboulter1. on 03-08-2020 18:05. 2. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Account - Cable. 1 Kudo. Security matters. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. Virgin Phone Switchover. Virgin Mobile. 3) other end of this cable, connect the female to. My Virgin Media App. SpeedWas able to purchase a self install setup but have no wall socket. The cable could be hidden within, or behind,. Account - Mobile. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. There is a VM phone socket but no wall socket to get my WiFi etc up and running. We're here to help. Browse Virgin Media Virgin Media Community. Options. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. UmbraRabbit. Re: No wall socket. 4 weeks ago. Account - Mobile. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. We had sky and when i went to set up my install pack, I noticed they took out the connector and used the virgin casing to put there dish and TV wire through. However the wall socket doesn’t have the correct connection for the cable with the hub. QuickStart, set up and connections. Push fit the VM-supplied lead onto the socket. I've tried looking but can't see a way to book an engineer for this? Thank you. I have also checked outside and there is no box either on my property or on my boundary wall. I recently applied and received the delivery for a virgin package of tv broadband. I found some other soket but I don'. Switched On Families. on 27-10-2022 09:24. I can’t find any trailing cable at all. Alessandro Volta. Virgin Media. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. There are 10 types of people: those. Both your fibre cable and Wi-Fi router will be plugged into this. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Plug the cables into the hub. Switched On Families. Home Phone. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Then push the connector VM have provided over the screw thread. into the Virgin Media socket on your wall. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Security matters. No Virgin media wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. However the wall socket doesn’t have the correct connection for the cable with the hub. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. Live TV uses co-ax cables. We have the quickstart pack but sadly cannot get broadband set up and working. The brown box is still fine, cleaned it and put the front back on with a zip tie. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. No wall box engerner needed on 22-09-2022 18:24 Hello I have had the self install kit for over a week no when I put my post code in it said I could use self install kit but when it arrived I found out I have no wall socket I have not been able to log in to my vm account at all I have been trying to contact virgin for a week with no luck at. Networking and WiFi. Installation: Wall socket issue. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. QuickStart, set up and connections. Virgin Media; My Virgin Media; Shop; Help;. My Virgin Media App. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . QuickStart, set up and connections. I am then unable to sign in to my account as I do not have my account information. Rob. Joining in. However, there is no Virgin Media Wall socket in my house. My Virgin Media App. If you have been given a Quickstart pack,. Security matters. We're sorry to hear that there are no wall sockets in your property. Options. on 15-04-2023 16:54. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Browse Virgin Media Virgin Media Community. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Tudor. Forum; Apps. on 14-09-2022 12:00. Please let us know if you wish to change your delivery method. I can’t find any trailing cable at all. Freeview/Freesat HD,. But I have no Virgin Media Wall socket in my house. What I need to do? - 5432597. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. This hole will typically be up to 1cm in diameter and often positioned near your front door. Networking and WiFi. Thing is, I've been to the house, Virgin haven't, and I am 99. Sometimes there is no wall box, just a trailing cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Chatter and natter. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. I make the order with Quick Install, but I don’t have any wall socket in my house. Wall Socket. The first thing is to start making alternative arrangements for your internet connectivity. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. We would like to show you a description here but the site won’t allow us. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. No Wall Socket For Self Install Virgin Media Community 4594311. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Fairly sure a "self install" is just them sending you the Hub and telling you to plug it into their already existing coax box on the wall. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. But I have no Virgin Media Wall socket in my house. However, I am unable to find any Virgin Media wall socket. Back a step. Could I book an engineer and what number - 5155510. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Booking an engineer is easy with Virgin Media. Call the Pre-installation and delivery team on 0800 052 1734. Manage Your Account. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). 195. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Hi Everyone I have ordered a new Virgin Media self-installation kit. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Hi, Iv just received my new broadband. . £8p/m extra or included with Gig1 or Volt. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. Browse Virgin Media Virgin Media Community. Forum; Apps. The one thats on the bottom is the one you need for Virgin. 77K views 4 years ago. My Virgin Media App. These are the two boxes I can find in the house. on 06-03-2023 09:36. Manage Your Account. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. We have tried plugging it into the only box we found it would fit but no luck. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. All the wall. We have the quickstart pack but sadly cannot get broadband set up and working. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Dave. Tech Chatter. It feels like I need to just obtain a connector to enable the two to fit. Account - Cable. Wall Socket. I’ve tried calling but the people I’m connected to keep hanging up. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. I’ve ordered a broadband only package and it said I was applicable for a self install kit. All the wall sockets I can see are for BT. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Stay safe online. No wall socket. We're here to help. 0 Kudos Reply. I am then unable to sign in to my account as I do not have my account information. Select the correct HDMI input for your box. I'm a Very Insightful Person, I'm here to share knowledge. 2 Uninstall TiVo box. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. Call the pre-installation and delivery team on 0800 052 1734. It's great to hear your wall socket concerns have now been addressed and resolved. which will give you a general idea of VM fixtures and fittings. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Tudor. Tech Chatter. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 1. QuickStart, set up and connections. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. Account - Cable. 4 weeks ago. I just got Virgin Media kit and read all information carefully and checked - 5200805. But I don't have a splitter or any 'Virgin media socket'. Hi, I have the same issue. Account - Cable. May I know which one I can connect. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. The internal wall boxes are mostly oblong. This means you'd have to change your install to a manned one instead. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Account - Cable. Manage Your Account. Plug into the Hub. These are usually provisioned from an equipment cupboard outside the flats. I just have a short coaxial cable on my wall, and it has a male end. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. The box and cables may have been removed by the previous occupiers. in Networking and WiFi Sunday; No Virgin Media Wall socket . 2 Uninstall TiVo box. Sorry to hear you have been having issues with your self-installation. Up to 3 WiFi Pods if needed. Hello, I'm trying to set up my Virgin Media broadband. Security matters. Kiki97. Switched On Families. Account - Mobile. We have tried plugging it into the only box we found it would fit but no luck. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. Browse Virgin Media Virgin Media Community. Sometimes there is no wall box, just a trailing cable. Installation Guide. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I have had a look into your service and I can see you were able to recently. Packages. -. Manage Your Account. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. both appear. SpeedMy Virgin Media App. Networking and WiFi. Phone. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. #2. Because when I talk with virgin before I buy the servic. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Security matters. There is no fibre socket in this house. I have received my quick start-up kit. Browse Virgin Media Virgin Media Community. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Ordered VM broadband and was recommended by the website to select the self quick install option. cable from wall. Security matters. These enter my house via an air brick/vent very close to. Stay safe online. Account - Cable. Account - Mobile. No Virgin Media Wall Socket on 13-04-2022 14:47. Hello sophieboulter1. Go to solution. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 665 subscribers. Speedon 17-12-2022 10:39. Explain what needs to be done and book an engineer visit. Follow these simple installation steps for your Virgin Media home phone set up. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Speedon 21-02-2023 17:48. Mark as New; Bookmark this message. Stay safe online. 4 weeks ago. 0 Kudos. Manage Your Account. I’ve just lived into my new house and received my Virgin box. I need to plug my hub into the wall socket. Account - Mobile. I'm very sorry to hear about the non wall socket. The isolator has a terminator cap (marked below) fitted to the open end. Turn on and get connected. on 15-02-2022 10:03. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. The internal wall boxes are mostly oblong. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Chatter and natter. Phone. Virgin Mobile. I’ll call the 0800 number. . I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Virgin Fibre Areas only. . The box does however have a hole in the bottom, through which i could see some. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. VM will usually only supply a Quickstart to a property that had VM previously. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. Ashleigh_C. I am trying to set up our wifi. I’ve tried calling but the people I’m connected to keep hanging up. You may need to use the. . Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Most QuickStart. Solved No Virgin Media Wall Socket At Installation Community 4832746. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Options. Call the Pre-installation and delivery team on. Thanks mate. Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Had arranged self-install as per suggestion from VM. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. (I wish they had offered me that instead of the self install in the first place to be honest,. . Account - Cable. 0 Kudos. Tech Chatter. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Connection To socket and hub firm. Rob. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Networking and WiFi. I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. We have tried plugging it into the only box we found it would fit but no luck. I am so sorry to hear that you seem to be missing a wall socket in the home. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Manage Your Account. My Virgin Media App. on 01-02-2023 14:26. My Virgin Media App. Hi , Thank you for getting back to me via private message. Switched On Families. The wall socket has a thick plug bit. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. My Virgin Media App. It is surface clipped usually. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. 1 Mar 2016. Call the Pre-installation and delivery team on 0800 052 1734. The cable could be hidden within, or behind, furniture. Surly there has been a connection previously otherwise we wouldn't have bee. All the wall sockets I can see are for BT. Re: I’ve got a self installation but no actual boxMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. ReplyGig1 upgrade self install, unsure about current questionable coax. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. But I have no Virgin Media Wall socket in my - 5383603. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I was told when purchasing the broadband package that fibre was available here. Excludes broadband faults and broadband network outages. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Register today and see the benefits for yourself. . I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. Any help please? We would like to show you a description here but the site won’t allow us. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. a week ago. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. QuickStart, set up and connectionsHello VLNeedham. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. There is no difference in wall sockets and cables, so you can freely connect any device to any socket.